Customer information

Delivery

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Free collection in store

Reserve online and collect from your local store at no extra cost.

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Delivery options and pricing

See the full delivery details below, including charges, timings, and coverage.

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Flexible payment options

Spread the cost with Klarna and order with confidence.

    Delivery Charges start from £45.00 per pallet and will differ with different locations. Please contact one of our showroom’s for more accurate costs!
  • Kerbside service deliveries will arrive by a third-party courier on a pallet and will be delivered to the nearest accessible location.
  • Goods will not be broken down or discharged by the driver. Take caution when removing all packaging to avoid damages and injury. Please assess the weight of the boxes as tiles can be heavy, precautions may need to be made.
  • Once an order has been dispatched from our warehouse and is in the care of the courier, you will receive a dispatch email. The order is then unable to be amended. Therefore please ensure that delivery dates, addresses and items are correct prior to dispatch.
  • Orders through PayPal can only be dispatched to the address registered on the account. Please do not request another address as we will not be able to amend this.  
  • Our delivery fees are applicable to the UK mainland postcodes only. Customers in Northern Island, Isle Of Man, The Channel Islands, Scottish Highlands and Hebrides will incur additional delivery charges so please contact us first to confirm costs. 

 

 

UK Delivery - Frequently Asked Questions

Do you deliver tiles across the UK?

Yes, we deliver to most locations across the UK. Delivery availability depends on your postcode and the size of your order.

How do I check if you deliver to my address?

Delivery options and costs are automatically calculated at checkout. Simply enter your postcode to see whether delivery is available to your location.

How much does delivery cost?

Delivery charges vary depending on location, order size, and weight. Accurate delivery costs will be shown clearly at the checkout before you complete your order.

How are tiles delivered?

Tiles are typically delivered by a third-party courier on a pallet. Deliveries are kerbside only and will be left at the nearest accessible location.

Will the driver unload or carry tiles into my property?

No. Kerbside delivery only is provided. The driver will not break down pallets or carry goods into your property, so please ensure help is available if needed.

Are tiles heavy?

Yes. Tiles can be heavy, especially when delivered in full boxes or on pallets. Please take care when handling and removing packaging to avoid injury or damage.

What if delivery is not available to my postcode?

If delivery is not available at checkout, please contact us directly. Our team may be able to offer an alternative delivery solution or advise on collection from one of our locations.

Can I collect my order instead of having it delivered?

Yes. Collection is available from our Sidcup and Gravesend locations. Our team will confirm when your order is ready for collection.