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  • Privacy Policy


    At Gold Associates LTD, we are committed to protecting and respecting your privacy.

    This policy explains when and why we collect information about our customers, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

    Who are we?

    We are Gold Associates Ltd Trading as Discount Tile & Stone Warehouse and Discount Tile Supplies, a tile Retailer and distributor of competitively priced quality wall and floor tiles.

    We are a limited company registered in England and Wales under number 2833653. The registered office is 150 Milton Road Gravesend Kent DA12 2RG.

    How do we collect information from you?

    We obtain information from you when you begin trading with us. For example, when you contact us to buy products; either through our Showroom, our sales person over telephone, fax or email.

    What type of information is collected from you?

    The information we collect may include your Name, Business Name, Invoice Address, Delivery Address, Email address, Telephone number, Company Registration, VAT Number, Bank account details and Delivery instructions.

    How is your information used?

    (a) We may use the information to:

    • process an order that you have submitted
    • notify you of any changes to our services (i.e. office closure times)
    • send updates and offers on our products
    • organise transport to deliver your order
    • contact for feedback based on our service

    Lawful basis for processing of data

    The lawful bases for processing are set out in Article 6 of the GDPR. At least one of these must apply whenever we process personal data:

    Consent: the individual has given clear consent for you to process their personal data for a specific purpose. This purpose being – as set out in paragraph (a) above

    Who has access to your information?

    We will not sell or rent your information to third parties

    We will not share your information with third parties for marketing purposes

    Third Party Service Providers working on our behalf:

    We may pass your information to our third party service providers for the purpose of completing tasks and providing services to you on our behalf (for example to deliver goods). However, when we use third party service providers, we disclose only the information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be assured that we will not release any information to third parties outside Gold Associates Ltd unless we are required to do so by law, for example, by a court order or for the purpose of prevention of fraud or other crime.

    Third Party Product Providers we work in association with:

    We work closely with various third party providers to bring you a range of quality and reliable products and services designed to meet the needs of you, our customers. When you purchase one or more of these products, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases they will be acting as a Data Controller of your information and therefore we advise you read their Privacy Policy. These third party providers will share your information with us which we will use in accordance with this privacy policy.

    We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

    Your Choices

    You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and services, then you can chose to opt out by emailing us at Discounttileandstone@aol.co.uk We will not contact you for marketing purposes by email, phone, or fax unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email:

    Discounttileandstone@aol.co.uk or by telephone on 01474 533321.

    How you can access and update your information

    The accuracy of your information is important to us. If you change email address or any other information that we hold about you is out of date or inaccurate then please email us at Discounttileandstone@aol.co.uk or write to us at:

    Discount Tile And Stone Warehouse, 45-49 Burch Road, Gravesend, Kent, DA11 9DY

    Alternatively you can telephone 01474 533321

    You have the right to ask for a copy of the information Gold Associates LTD hold about you. You also have rights to complain about any manner in which we handle your data.

    Security precautions in place to protect the loss, misuse or alteration of your information

    When you give us personal information, we take steps to ensure that it’s treated securely.

    Non sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.


    We may analyse your personal information to create a profile of you and your companies preferences so that we can contact you with relevant information. We may make use of additional information about you when it is available for external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

    Review of this policy

    We keep this policy under regular review. This policy was last updated on 24th May 2018